Privacy Policy
Last updated: 23 December 2025
Imperial Sciences (“we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.
If there is a conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy governs with respect to the collection and processing of personal information.
By accessing or using any part of the Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. Personal information does not include anonymised or de-identified data.
Depending on how you interact with the Services and as permitted by applicable law, we may collect the following categories of personal information:
Contact details – name, billing address, shipping address, email address, and telephone number
Payment information – payment card details and transaction data (processed securely by third-party payment providers; we do not store full card details)
Account information – username, password, preferences, and account settings
Transaction data – products viewed, added to cart, purchased, returned, exchanged, or cancelled
Communications – information provided when contacting customer support or corresponding with us
Device and technical data – IP address, browser type, device identifiers, and network information
Usage data – interactions with the website, including navigation patterns and timestamps
Sources of Personal Information
We collect personal information from the following sources:
Directly from you when you create an account, place an order, complete a form, or contact us
Automatically through cookies and similar technologies when you browse or interact with the Services
Service providers acting on our behalf (e.g. payment processors, hosting providers, analytics services, fulfilment partners)
Third-party partners where permitted by law
How We Use Personal Information
We use personal information for the following purposes:
1. Providing and Improving the Services
To process orders, accept payments, fulfil deliveries, manage accounts, handle returns, respond to enquiries, and improve website functionality and user experience.
2. Communications
To send transactional emails, order confirmations, account notifications, and respond to customer service requests.
3. Marketing and Promotional Activities
Where permitted by law, to send marketing communications and display relevant advertising. You may opt out of marketing emails at any time using the unsubscribe link provided.
4. Security and Fraud Prevention
To protect the integrity of our Services, prevent fraud, monitor suspicious activity, and ensure secure transactions.
5. Legal and Regulatory Compliance
To comply with applicable laws, respond to lawful requests from authorities, enforce our terms, and protect our legal rights.
How We Share Personal Information
We may share personal information only where necessary and for legitimate purposes, including:
With service providers who support our operations (payment processing, hosting, analytics, customer support, shipping)
With professional advisers such as legal, accounting, or compliance advisers
With affiliates within our corporate group
In connection with business transactions such as mergers, restructuring, or asset transfers
Where required to comply with legal obligations or enforce our policies
We do not sell personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyse traffic, and improve performance. You can manage cookie preferences through your browser settings.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites. Please review their privacy policies before providing any personal information.
Children’s Information
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
Data Security and Retention
We implement appropriate technical and organisational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request data portability
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below. We may need to verify your identity before processing requests.
International Data Transfers
Your personal information may be transferred and processed outside the UK or EEA. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Imperial Sciences
📍 124–128 City Road, London, EC1V 2NX, United Kingdom
📧 info@imperialsciences.co.uk
For the purposes of UK data protection law, Imperial Sciences is the data controller of your personal information.
